Great news! We are able to reopen as of Friday May 8th, by appointment only. What does that mean? Frankly, it means many changes to the ways we do things at Continental, all directly related to safety!
To keep us all as safe as we can be, we must limit how many people are in the store at any one time. Just like at a doctor’s office, we need you to let us know when you want to come in! So please call, text, or email us to make an appointment. We’ll get you in as soon as we can, but it may not be that day (or even the same week).
As we ease back into operation, the doors will be locked. We will ask you to call or text us when you arrive for your appointment so we can let you in. We will make this as contact free as we can. We are awaiting the installation of a new locking system that will be totally contact free, but we are a few weeks away from that.
We will be wearing masks and we are asking that you do as well! When you come to the door, we will need you to lower your mask so we can confirm your identity. We may snap your picture with our cell phone. Insurance companies are now asking us to do this for security reasons (or hold your ID, which I’d rather not do). Once inside, we will relock the door. Very different procedures than we’re used to!
Now, more changes to protect all of us. Sanitizing is of utmost importance with COVID-19. It is believed that the virus can live on metal surfaces for DAYS. Ugh! So we will be wiping down all surfaces in between appointments. If you bring jewelry in for repair or redesign, we will ask you to put it in our alcohol based solution for about 30 seconds to kill germs, before we touch it. We can then safely handle it!
Watches needing batteries or band adjustments pose a special challenge as they cannot (or shouldn’t) be submerged into a liquid. We are awaiting the arrival of a special sterilizing box that has a UVC light, known to kill the germs associated with COVID-19. As a watch needs to sit for 30 minutes or more in order to be sterilized in this environment, we are asking that you leave your watches with us for batteries or adjustments.
We will be working with just a few people in the store for a few weeks as we reopen. Our store is small, our backrooms are small, which makes social distancing between employees difficult. We ask for your patience as we navigate this process; it’s quite unfamiliar territory.
We will still be providing curbside deliveries and are working out the kinks for contactless paperless receipts. Contact us for more details.
There are more changes and enhancements to come, to provide a safe comfortable environment for everyone. I will say I was caught off guard by the Governor’s announcement we could reopen at all, expecting that to be weeks in the future (which would have worked better for all the backordered supplies to have arrived lol). I was also honored and surprised by all the clients who reached out to me, happy to be able to return to us for gifts and jewelry projects they had thought about while at home. We will do our best to accommodate all as soon as we can!
We have so much more to celebrate! Stay safe. Stay well. We’ll see you soon!